As an organisation, The Save Life Foundation Charitable Trust, accessible via thesavelife.org, aims to establish a safe and welcoming cyberspace for all our well-wishers. In this era of technological advancements, we are committed to ensure the ethical collection, retention and use of your personal details or any information provided by you, on our website.

YOU, are the most integral part in the evolution of our missions and campaigns. Any kind of help you provide, your contributions or donations and your presence on our website, are all an absolute blessing for our organisation. Therefore, it is our moral duty to always protect your privacy and to keep all your information secure from any foreign threats.

Our Privacy Policy outlines the process through which we obtain and use the information of a visitor of our website. It puts into perspective the way they wish to use our website services by informing them about our Privacy terms and thereby, giving them the liberty to surf our website in whichever way you feel best.

Contents:

1. The information we procure

i. What information?
ii. How do we use it?
iii. Who can access it?




2. Third Party Services

i. Links to Other Websites and Services
ii. Our e-service providers




3. Security

i. Payment information
ii. Cookies
iii. Age of consent
iv. Accessing or Deleting your Information
v. Data retention & security




4. Refund Policy

Unfortunately we can’t offer you any refund or exchange on donations, For more information Read more

5. Website and Policy updates

Copyright Protection

6. Terms of Service

Please refer to our Terms of Service



1. The information we procure

i. What information?

We have in place, a series of technical and organisational measures, which are used to protect your data against loss, theft, unauthorized use and disclosure or modification. Since at the moment, we do not provide the feature of ‘creating an account’ for public users, the information we acquire is minimal. However, in order to properly function as an e-service that spreads awareness about our missions and collect donations as an NGO, our website does retain some information about you or your particular network. This information includes the following:

a. Personal information - to create better user experience on our website, we may require users to provide us with some of their personal details including, but not limited to:


• name,

• email id,

• age,

• phone number,

• postal address, and

• id proof

Information collected by our website will help us get in touch with your web presence or identify you. Such information is collected on a voluntary basis and can be provided to us only by the user.

b. Bank details - When making a donation to our organisation, we will process your payment through safe payment gateways and inform you every step of the way.
c. Log Data - With this data is defined as one that is recorded by our web server about when, how, and which users are surfing our website, for eg: IP Address. Such data is essential for a website’s structure, provides efficient security monitoring, greatly improves our system performance, which will ensure better user experience and plays a crucial role in identifying any problems within our website applications.
d. Browser information - Nowadays, various browsers have been programmed to automatically store some information about devices being operated for online surfing. For example, the device type, its manufacturer and model, name and version of its operating system, and which version of our website the device is using. All the above-mentioned data and any variant of such data is securely stored and would be accessible to our web server. Its primary task is to allow our website to stay thoroughly updated and deliver a friendlier user experience.
e. Country Information - Our website is able to infer a user’s country by recognizing their currency, and with the help of log data.

ii. How do we use it?

• All the information users voluntarily issue on our website, is securely stored by our trusted and proven security technology. This information is not subject to distribution, without the user’s official consent. Your user information allows us to contact you, verify your details, and under the optional feature “subscribe”, update you about our new campaigns and missions or upcoming projects and events.
Our verification process includes, but is not limited to, avoiding and monitoring fraud and cyber-attacks or attempts to commit identity theft.

• Your user information is subject to use for facilitating social sharing functionality i.e sharing of our content and campaign promotions to only those social media accounts of yours, such as Facebook or Instagram, that you chose to voluntarily share on our website. Additionally, with the help of log data, we may anonymise and compile the data of multiple users. This is done in order to analyse the progress and/or statistics of our current marketing and targeting objectives. For example, compilation of user information, may help us gather data on a percentage of users in certain geographical areas that respond to a specific social issue the most and thus creating a target group or audience.

• Whenever a user signs up for a TSLF representative, they voluntarily issue their contact details on our website. These details may be used by our representative to contact the user via phone calls, text messages, WhatsApp, email, or other applicable social media platforms. The reasons behind a representative contacting a user can be - reaching out regarding a specific query or complaint, subject for contacting us, booking confirmation for hosting a meal, providing updates on our ongoing missions, fundraisers, events, and/or causes that require help/donations. Applying for a representative is a voluntary decision made by the user, under the following instances, including, but not limited to - while making a donation, filing a query or feedback, applying to host a celebration, or sponsoring a meal/resident etc.

• Your personal information may be used to notify you about promotional content or for important information regarding our services. We may do so via email, telephone, text messages, or various social media platforms.
If you wish to cancel your subscription for a representative or any of our other services, please contact us via email, telephone, or text messages and a team member will get back to you at the earliest.

iii. Who can access it?

The Save Life Foundation Charitable Trust Team and Community

• All the information you give out on our website, such as, details about hosting an event, meal, or celebration, or inquiring, giving feedback, connecting with us on social media, or while donating, calling, mailing, or messaging us etc. has all been issued to us on your own informed accord. The information you provide may vary in amount of data, kind of data, quality of data, and the possible uses that can be made of that data. Such informational data is stored in The Save Life Foundation Charitable Trust web servers and will be accessible by our team members.


• We will not, under any circumstances, share or sell your personal information with any third party for any reason and we will not intentionally misuse your information or cause any harm to your privacy and personal wellbeing. Additionally, we do not and cannot, monitor, verify, or perform any background check on any of your personal information on our website. We hope and expect our users to provide us with their accurate and true personal information. If the information issued to us, by the user, is incorrect or falsified, the user themselves are responsible for the damages caused, if any, that arrive out of such a case where users create a false representation of themselves.
Further information requirements can be added to our website in the future, with respect to any changes in our web servers, content, services, donationation or fundraising process, etc.

• Your first name and last name, postal code and address, email address, contact number, general geographic location (city, district, state, country, or any other indicator of your location) media, search engines, and other organisations that provide archival internet activities the day you contributed to a particular campaign/fundraiser, or donation details, will not be visible to any foreign visitors, unless required and then, your official consented will be taken for the same.

• If you contribute to a campaign started or hosted by our organisation (The Save Life Foundation Charitable Trust) in association with any other NGO(s) or organisation(s), on the particular campaign, fundraiser, or event webpage, you will be presented with an additional option of sharing your email address with the NGO or organisation(s) we are associating with, to receive direct email updates about them from their team (not via our platform). Should you choose to provide your consent for such sharing, it must be acknowledged and agreed upon by you that such organisations are not in no way affiliated with the policies of The Save Life Foundation Charitable Trust. Enabling our users to interact directly with organisations, under their official consent, is part of our goal of helping people to stay informed on the causes that matter to them.
We may revoke any organisation to access this option in response to guidelines under reports of abuse. To report such an abuse or query, you may reach out to us through the “contact us” section on our website.

Our service providers


Our suppliers, subcontractors, and payment partners may require your information and, in such cases, will process the information to provide services to us, or to you on our behalf. To ensure protection and restrict exploitation of data, The Save Life Foundation Charitable Trust has stringent contracts in place with our service providers. These contracts prohibit our service providers from sharing the information about you that they collect or receive, with any 3rd party users or people, or from using such information for other purposes.

Legal & Administrative Obligations


• Fraud prevention: We may use and disclose the information we collect from and about our users, if it is absolutely necessary to do so for legal purposes such as, to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, privacy, rights, or property of our users, our organisation or others that may be affiliated to us.

• Law enforcement purposes: If any user’s/ users’ information is requested or required by the government authorities such as, law enforcement authorities, legal courts, regulators, or otherwise to comply with the law (which may include laws outside your country of residence), we may have to disclose information we possess about the users/user in question. We also may use and disclose information collected about you in order to exercise or protect legal rights or defend against legal claims.

iv. Third Party Services

• Links to Other Websites and Services As part of some of our potential goal-oriented initiatives, we may provide links to other websites including, but not limited to, media houses and magazines for publishing purposes, charitable and fundraising organisations for possible collaborations, etc. If you click on this third-party directing link, you will be escorted to that website, or a specific page owned by that website. Note that these external websites are NOT operated by The Save Life Foundation Charitable Trust. This Privacy Policy does not apply to such other websites. These sites may have their own privacy policies in place, which we strongly suggest you review if you visit any linked sites. Therefore, we would strongly advise you to review the Privacy Policy of those specific websites, as well. Our NGO is not directly or indirectly responsible for, or legally liable to any loss or damage that may be caused to you by the collection, use and retention of your personal information by such websites in any manner whatsoever.


This Privacy Policy does not address, and is not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which our services link. Our inclusion of a link on our services does not imply our endorsement of the linked site or service.

• Our e-service providers


All the payment services, website hosting needs, and other such services, may retain your information at times, but the purpose they serve is a service secondary to ours and is in place only to meet the means required. We provide this information to them for the sole reason of processing your requirements.


If you feel that such e-service providers have violated the use of your information or misused it in any way, please contact us.

v. Security

• Payment information
The Save Life Foundation Charitable Trust as an organisation is dependent on your contributions and help for the upliftment and evolution of our missions and campaigns. Therefore, we are committed to ensuring the safe processing of all your contributions on our website. Our efforts to secure your payment process include but are not limited to:

• Trusted technology to obtain your credit/debit card information, storing the last 4 digits of your card number only, the other 6 digits getting automatically encrypted with TLS encryption algorithm.
• We use industry-standard SSL Encryption Technology for data encryption and are certified as a VeriSign Secure Site. VeriSign is a leading US-based Net Authentication Agency that certifies a site’s transactions as secure by ensuring SSL encryption.
• We use one of the most safe and reliable payment gateways, Razorpay.
All these secure payment gateway measures have been put in place in such a manner that they not only ensure protection, but also provide a user-friendly experience for you. Our portal accepts all major credit/debit cards such as VISA, MasterCard, Maestro, American Express etc. (Issued in India or in any other country around the globe).

• Cookies
Cookies are files with very minute amounts of data, commonly utilised as anonymous unique identifiers. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect data that can aid in improving our web services. All users of our website are given the option to either accept or refuse these cookies and are also informed when a cookie is being sent to the device being used by you. If you choose to refuse the cookies, you may not be able to fully access all our website features and services.

• Age of consent
By using this site, you acknowledge that you are at least 18 years of age or have consent from your guardian. In the case a user is under the age of 18 years, it will be deemed that a legal guardian or parent has read our terms and conditions and privacy policies and have agreed to them on the user’s behalf.

• Accessing or deleting your personal information
If you would like to review, correct, update, suppress, or delete personal information that has been previously provided to us by you, you can contact our Support Team on the following email address - [email protected]. The email should specify what personal information on our website about you would you like to have updated or deleted from our records. We will respond to your requests consistent with applicable laws and will try to comply with your request at the earliest. For your protection, we may process such requests in respect to the personal information of the particular email address that you have used to send us this request, and we may need to verify your identity before the request is implemented.

Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you initiated prior to your request. There may also be residual information that will remain within our databases and other records, but such residual information will no longer be tied to your identity. For example, if you applied for and started a campaign, we will have records that other Service users contributed to your campaign. If you subsequently ask us to delete your information from our platform and databases, information related to those other users’ signatures cannot be removed and will remain in our records.

• Data retention & security
We seek to use reasonable organisational, technical, and administrative measures to protect your personal information within our organisation from loss, misuse, unauthorised access or disclosure, alteration and/or destruction. Unfortunately, no data transmission or storage system can give a 100% securing guarantee.

We will retain your Personal Information for as long as needed or permitted in light of the purposes for which it was obtained. - The criteria used to determine our retention periods includes the timespan we have an ongoing relationship with you and provide our services to you, our legal obligations or whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

vi. Refund policy

Donations once made, cannot be refunded by us since they’re immediately put towards work for our residents and various initiatives. However, in cases of online donations undergoing some technical issues. For example: Your amount being deducted, but you are not provided with a confirmation link or an incorrect amount being entered from your end. In such cases, we request you to contact us and our team will try and resolve the issue in the best and quickest way possible. You may have to send us a formal request, along with your donation receipt (if provided) and proof of deduction of the donation amount. You can send us the information mentioned above via post to our office address or as an email to [email protected]. All, if any, donation refunds will only be made under the name of the person who has donated.

Please note, if your tax exemption certificate has already been issued, we will not be able to process your refund request, unless an error has been made on our part.

vii. Website and Policy Updates

The website, thesavelife.org, accessible through other potential domain names, may be edited or updated with content, media, features, functionalities, details of any kind, policies, disclaimers, links, third-party links and collaborations, at any time at our discretion. We expect for all website visitors to abide by our policies and terms of use in regards to all changes at all times. We reserve the right to amend or modify this privacy policy at any given time. Any change made will be effective immediately after being updated on the site. It is recommended to review this page frequently for any changes. By continuing to use the website you acknowledge your agreement to the updated privacy policy.

If there are any queries, doubts, suggestions, or feedback regarding our website - please contact us. We may also update our policies at any time Additionally, the graphic content on our website will come with a warning, in the case that it doesn’t, and you’d like something to be removed or updated, please contact us. We sincerely request you to not report our website in regards to any content or media that you might find disturbing, please contact us first and give us the opportunity to update our website to better suit the needs and wishes of our dear visitors.ugh other potential domain names, may be edited or updated with content, media, features, functionalities, details of any kind, policies, disclaimers, links, third-party links and collaborations, at any time at our discretion. We expect for all website visitors to abide by our policies and terms of use in regards to all changes at all times. We reserve the right to amend or modify this privacy policy at any given time. Any change made will be effective immediately after being updated on the site. It is recommended to review this page frequently for any changes. By continuing to use the website you acknowledge your agreement to the updated privacy policy.

Sometime in the near future we may update this Privacy Policy. The above version, which is currently available on our website, is the latest version and is mentioned along with the date it was last updated.